Privacy Policy
Last updated: April 27, 2026
Who We Are
Tikello is a ticketing and event services platform. This Privacy Policy explains how Tikello collects, uses, stores, and shares personal information when you use our website, mobile experiences, and related services.
Information We Collect
We collect information you provide directly to us and information generated through your use of our services, including:
- Account and profile data (such as name, email address, and phone number)
- Transaction data and purchase history
- Payment-related details (processed securely by Stripe; we do not store full card details)
- Device, browser, log, and usage information
- Communication preferences and support correspondence
How We Use Your Information
- To provide ticketing services, process purchases, and fulfill orders
- To communicate event updates, receipts, and service notices
- To prevent fraud, abuse, and unauthorized activity
- To improve product performance, reliability, and user experience
- To comply with legal and regulatory obligations
Legal Bases for Processing
Where applicable law requires, we process personal information based on one or more legal bases: performance of a contract, compliance with legal obligations, legitimate interests, and your consent.
Information Sharing
We do not sell your personal data. We may share information:
- With event organizers for events you attend
- With trusted service providers supporting our platform (such as payment, hosting, analytics, and email providers)
- With Meta Platforms technologies where integrated and applicable to app functionality and measurement
- When required by law, legal process, or to protect rights, security, and integrity
Data Retention
We retain personal data only as long as necessary to:
- Provide and improve our services
- Maintain transaction and support records
- Comply with legal, tax, accounting, and dispute-resolution obligations
International Data Transfers
Your information may be processed in countries other than your own. Where required, we apply appropriate safeguards to protect personal information during international transfers.
Data Deletion Requests
You have the right to request deletion of your personal data.
To request deletion:
- Email support-tikello@swaypayment.com with the subject “Data Deletion Request”
- Include identifying details (e.g., your account email)
We will respond within a reasonable timeframe and delete your data unless retention is required by law.
Some data may remain in backups for a limited period before permanent deletion.
Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent where processing is based on consent
Children’s Privacy
Our services are not directed to children under the age required by applicable law. We do not knowingly collect personal information from children in violation of applicable requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post updates on this page and revise the “Last updated” date above.
Contact Us
For any questions or requests: