Frequently Asked Questions
General
What is Tikello?
Tikello is a comprehensive event ticketing platform that allows organizers to create and manage events while providing attendees with a seamless ticket purchasing experience.
How do I create an account?
Click 'Sign In' in the top right corner and follow the registration process. You can sign up with your email or use social login options.
Buying Tickets
What payment methods do you accept?
We accept all major credit cards, debit cards, and offer installment payments through Klarna for eligible purchases.
Can I get a refund for my tickets?
Refund policies are set by individual event organizers. Check the event details or contact the organizer directly for their specific refund policy.
How will I receive my tickets?
Digital tickets are delivered to your email and are also available in your account dashboard. You can access them anytime through our mobile-friendly platform.
Event Organizers
How much does it cost to create an event?
Creating an event is free. We charge a small service fee on each ticket sold, which includes payment processing and platform usage.
When do I receive payment for ticket sales?
Payments are processed through Stripe and typically transferred to your account within 2-7 business days after the event.
Can I customize my event page?
Yes! You can add event descriptions, images, multiple ticket types, and set various pricing options to create an engaging event page.
Still have questions?
Can't find the answer you're looking for? Our support team is here to help.