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GDPR Compliance

Last updated: 6/13/2025

Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to Access: You can request a copy of your personal data
  • Right to Rectification: You can request corrections to your personal data
  • Right to Erasure: You can request deletion of your personal data
  • Right to Restrict Processing: You can limit how we use your data
  • Right to Data Portability: You can request your data in a machine-readable format
  • Right to Object: You can object to our processing of your data

How We Process Your Data

Data Collection

We collect and process your personal data for the following purposes:

  • Account creation and management
  • Processing ticket purchases
  • Event management for organizers
  • Customer support
  • Marketing communications (with consent)

Legal Basis

We process your data under the following legal bases:

  • Contract fulfillment for ticket purchases
  • Legal obligations for financial records
  • Legitimate interests for platform improvement
  • Consent for marketing communications

Data Protection Measures

We implement appropriate technical and organizational measures to ensure data security:

  • Encryption of personal data
  • Regular security assessments
  • Access controls and authentication
  • Staff training on data protection
  • Data processing agreements with vendors

International Data Transfers

When we transfer data outside the EEA, we ensure appropriate safeguards:

  • Standard contractual clauses
  • Adequacy decisions by the European Commission
  • Privacy Shield certification (where applicable)

Data Retention

We retain your data for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Your Choices

You can exercise your GDPR rights by:

  • Using the privacy settings in your account
  • Contacting our Data Protection Officer
  • Submitting a request through our contact form

Contact Information

For any GDPR-related inquiries, contact our Data Protection Officer at support-tikello@swaypayment.com or through our contact form.

You also have the right to lodge a complaint with your local data protection authority.