GDPR Compliance
Last updated: 6/13/2025
Your Rights Under GDPR
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to Access: You can request a copy of your personal data
- Right to Rectification: You can request corrections to your personal data
- Right to Erasure: You can request deletion of your personal data
- Right to Restrict Processing: You can limit how we use your data
- Right to Data Portability: You can request your data in a machine-readable format
- Right to Object: You can object to our processing of your data
How We Process Your Data
Data Collection
We collect and process your personal data for the following purposes:
- Account creation and management
- Processing ticket purchases
- Event management for organizers
- Customer support
- Marketing communications (with consent)
Legal Basis
We process your data under the following legal bases:
- Contract fulfillment for ticket purchases
- Legal obligations for financial records
- Legitimate interests for platform improvement
- Consent for marketing communications
Data Protection Measures
We implement appropriate technical and organizational measures to ensure data security:
- Encryption of personal data
- Regular security assessments
- Access controls and authentication
- Staff training on data protection
- Data processing agreements with vendors
International Data Transfers
When we transfer data outside the EEA, we ensure appropriate safeguards:
- Standard contractual clauses
- Adequacy decisions by the European Commission
- Privacy Shield certification (where applicable)
Data Retention
We retain your data for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Your Choices
You can exercise your GDPR rights by:
- Using the privacy settings in your account
- Contacting our Data Protection Officer
- Submitting a request through our contact form
Contact Information
For any GDPR-related inquiries, contact our Data Protection Officer at support-tikello@swaypayment.com or through our contact form.
You also have the right to lodge a complaint with your local data protection authority.